Verizon in home agent software
* Inability to send artwork to galleries and customers * Inability to perform off-site backups of critical data * Inability to process or submit customer proposals * Inability to meet with coworkers and clients * Inability to monitor critical computers & networks and respond to problems * What customers should expect during the maintenance/repair duration Phone number/numbers to call for information relevant to the maintenance/repairsīecause of Verizon's repeated failures We experienced 2 sudden Verizon FIOS Internet failures with no opportunity to prepare for the outage or institute other measures to maintain Internet access which caused Work related issues including * Expected duration of maintenance/repairs * Date and start time for maintenance/repairs * Description of systems/devices to be maintained/repaired * Intention to conduct maintenance/repairs Specifically, Verizon did not inform me, of its plans to perform maintenance on any equipment related to my Verizon FIOS Internet service. This is relevant as Verizon violated several ITIL disciplines, and in doing so, caused unnecessary financial hardship, mental anguish, and the inability to fulfill the responsibilities of my employment, while working remotely as required. But I believe the most relevant certification I hold is the ITIL Foundation certification, which describes best practices for administering change, and is widely practiced by most technology and communications companies. I hold several technical certifications including several computer networking certifications, which give me some insights into how a Fiber network functions, which makes it easy for me to communicate with the Verizon technicians. I have been a Systems Administrator for over 40 years. In both cases it was Verizon themselves that caused the outage. Our Internet connection was restored about an hour after the Verizon technician arrived. On Verizon missed the appointment, showing up an hour late. The best that Verizon claimed to be able to do was to schedule a new service call for Wednesday,, 3 days from the second failure. Two days later, Sunday, at around 10:00 AM, our Verizon FIOS Internet failed again. Our Internet connection was restored on Friday afternoon. Verizon agreed to a new appointment for Friday. When we contacted Verizon regarding our appointment, we were told that Verizon had no record of our appointment, even though we used Verizon's own resource to book that appointment. When Thursday finally came, Verizon never showed up. We accepted that date and agreed to the appointment.īetween Monday and Thursday I made repeated posts to Verizon's support address on Twitter expressing our dyer need to have our Internet connection restored. The earliest Verizon permitted us to schedule was on Thursday,, 3 days from the date of the outage. These diagnostics concluded that an on-site visit by Verizon was required and sent us to a Verizon web page to schedule the service call. On, the day of the outage, we received a link to a Verizon website for the purpose of troubleshooting the Verizon equipment in our home.